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Free shipping on orders over $100.
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Free standard shipping on orders over $100
Your gift card is delivered digitally immediately after purchase.
Digital Gift Cards
Digital gift cards are delivered instantly via email after purchase. No physical card is mailed.
Physical Products
We ship physical products to most locations worldwide. Please note that some items may have shipping restrictions depending on the destination.
Shipping rates and estimated delivery times are calculated at checkout based on your location, item availability, and the shipping method selected. You will receive tracking information once your order has shipped.
Shipping times may vary depending on the carrier, weather conditions, holidays, and other external factors. International orders may experience additional delays due to customs processing.
All shipping costs are based on weight and destination. Item weights listed on product pages are rounded up to the next full ounce or pound in accordance with carrier requirements.
Gift Cards
All gift card purchases are final. Gift cards cannot be returned or refunded, but they may be exchanged for a different service of equal value or used as credit toward any service offered at ValentinaMPM. Gift cards are digital only and no physical card is shipped.
Services & Digital Products
For PMU services and digital products, no returns or refunds are available after purchase. Please review all service details carefully before booking.
Physical Products
Unopened physical products may be returned within 30 days of delivery for a refund or exchange.
To qualify, the item must be:
• Unopened
• Unused
• In its original packaging
• In resellable condition
Opened or used products cannot be returned or refunded for hygiene and safety reasons.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days at info@valentinampm.com with photos so we can assist you with a replacement or solution.
Refund Processing
Once your return is received and inspected, approved refunds will be issued to your original payment method. Refunds typically process within 3–10 business days, depending on your bank.
Gift cards can be applied toward any eligible service. Appointments can be booked directly through our online scheduling page:
Gift Cards
Digital gift cards are delivered instantly via email after purchase. No physical card is mailed.
Physical Products
We ship physical products to most locations. Shipping rates and delivery estimates are calculated at checkout based on your location and the shipping method selected. You will receive tracking information once your order has shipped.
The Cheyenne HAWK Pen is engineered to mimic the natural feel of drawing with an actual pen, giving artists unmatched precision, control, and comfort. Crafted in Germany with exceptional attention to detail, this machine runs quietly with minimal vibration, yet still delivers powerful performance and consistent stroke frequency. Its sleek, high-quality construction makes it a favorite among professionals.
Adjusting your needle depth is effortless. Simply twist the grip to find your perfect setting. The included One Inch (25 mm) Grip can be easily swapped for the Ergonomic Standard Grip (21 mm) or paired with any of Cheyenne’s disposable HAWK Pen grips, including the Ergo One Inch, Ergo Round, or Ergo Long.
Stroke: 3.5 mm
Needle Protrusion: 0-3.5 mm
Dimensions: 25.4 x 123 mm
Weight: 130 g
Propulsion: Precision DC motor
Operating Voltage: 6-12.6V DC
Power Input: 4 W
Stitch Frequency: 70-160 Hz
Connection: 3.5mm jack plug
Warranty: 2-year Manufacturer's Warranty
Package Contents
- Cheyenne HAWK Pen
- One-Inch (25 mm) grip
- Connection cable/adapter cable
- Pen tray
- Manual
* All returns of this item must be unopened and sealed in original packaging and condition. Warranty service for this item provided directly by the manufacturer.
Digital Gift Cards
Digital gift cards are delivered instantly via email once your purchase is completed. No physical card is shipped.
Physical Products
We ship physical products to most locations worldwide. Some items may have shipping restrictions depending on the destination or local regulations. At this time, gift cards are digital only and cannot be shipped.
Shipping Estimates
When you place an order for physical items, estimated shipping and delivery dates will be provided at checkout based on product availability, your location, and the shipping method you select. Tracking information will be emailed to you once your order has shipped.
International Shipping
International orders may face additional customs processing times and fees, which vary by country and are the responsibility of the recipient. Delivery times may be longer due to customs inspections or local postal delays.
Weight-Based Shipping
Shipping rates for physical products are determined by weight and destination. For accurate carrier calculations, item weights are rounded up to the nearest full ounce or pound as required by shipping carriers.
Delivery Conditions
We are not responsible for delays caused by carriers, weather conditions, holidays, or incorrect shipping information provided at checkout.
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